At Sadie Bots, we want you to enjoy your shopping experience with confidence. If for any reason you are not fully satisfied with your purchase, we are here to help.
Returns
-
You may request a return within 7 days of receiving your order.
-
Returned items must be unused, in the same condition that you received them, and in their original packaging.
-
To initiate a return, please contact us at [email protected] with your order details. Our team will provide you with the return instructions.
Refunds
-
Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
-
If approved, refunds will be processed within 7–10 business days.
-
Refunds will be issued using the original payment method. If you used cash on delivery, you will be contacted to arrange a suitable refund method.
Exchanges
-
We currently offer exchanges only for items that are defective or damaged.
-
If you need to exchange a product for the same item, contact us at [email protected] within 7 days of delivery.
Non-Returnable Items
-
Certain products may not be eligible for return due to hygiene, safety, or other reasons. These will be clearly mentioned on the product page at the time of purchase.